Service Manager

Location: Gouda
Education level: HBO/WO
Contract time: Full-time

Our traffic management platform MobiMaestro is used by provinces, municipalities and large cities in the Netherlands and Scandinavia. The MobiMaestro service team on a daily basis provides service and maintenance for this business-critical platform for more than forty road authorities. Are you the quality-focused, level-headed Service Manager who works together with our service team to keep our customers satisfied and all lights on green? Then we’d like to meet you.

Your job as Service Manager

MobiMaestro is a leading traffic management platform that is constantly under further development, with new modules added frequently, often in close cooperation with clients. As MobiMaestro Service Manager, you are responsible for the performance of service contracts for the platform. You are the link between the client and the service team. Together with your team members, you work on building long-term client relationships. The focus is on safeguarding the continuity and performance of the application, taking care of all our clients’ concerns, optimal customer satisfaction and creating an optimal match between our services and the client’s requirements. 

You work alongside your team members as an inspirer and facilitator and make sure that they can do their work optimally. You maintain good contacts with the clients and ensure communication is clear, and you produce reports for the client, manage service provision and monitor the quality of the service provided. You report to the Project Manager and monitor the financial aspects of service provision. You keep calm when things escalate and aren’t afraid to intervene when necessary.

Our clients’ queries and requirements change constantly. As Service Manager, your role is therefore also of a tactical nature. You anticipate market changes and ensure that our services and products continue to meet changing needs. You continue to work on current change processes, such as the overhaul of service level reporting and monitoring of our systems.    

Typically you

You have:

  • At least three years’ experience in a similar function
  • Basic knowledge of software development and ICT infrastructures
  • The ability to operate at HBO (higher professional education) or academic level
  • Knowledge of ITIL is a plus

Needless to say, you have excellent management qualities. You love coordinating a small team and have a good sense of organizational processes and relationships. You are able to express yourself easily both orally and in writing. You understand the client’s and Technolution’s interests and are able to balance the two.

You are:

  • A good communicator and analytically strong
  • Focused on solutions and proactive
  • Service-oriented
  • Focused on quality
  • A good team player

The core of this function is: good cooperation between team members, with colleagues elsewhere in the organization and with clients. You love consulting with clients and colleagues, solving problems together and proactively adapting to new developments.

Typically Technolution

Everything is about technology at Technolution. With our 200 technical professionals, we have been realizing high-grade software and electronics for more than 30 years, for clients in mobility, energy, industry, security and high tech. Our core values are a passion for technology, ownership and reliability.

We can be brief about our working conditions: they’re really good. Want to see proof? The loyalty of our employees is the best proof there is. More than 50 of our colleagues have been with us for more than 12.5 years.

Fitch

Completing the Fitch method is part of the application process. Online analytical questions help us to map your qualities and values and to compare these with the job and the competencies it requires.

Your job as a MobiMaestro Service Manager in short

  • Coordinating of the MobiMaestro service team
  • Writing service level reports, financial reports and improvement proposals
  • Anticipating market developments and developing new services
  • Working with highly-trained technical colleagues

Apply

Can you see yourself working for Technolution? Apply using the form below. We look forward to receiving your application!

Recruiter

Christina Keehnen
Phone: 0182-594000
Email: christina.keehnen@technolution.nl

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