Customer Care Officer
Location: Gouda
Education level: MBO
Contract time: Full-time
As Customer Care Officer, you want to deliver the best service, always. You are a rock to our clients and suppliers and to your colleagues in relation to technical questions and incidents. You are always friendly when you talk to them and you ask the right questions. You’re able to keep calm in hectic situations, and you know how to convey your calm to your environment.
Your job as Customer Care Officer
Together with your colleagues, you receive alerts from clients and colleagues, by phone or through tickets. These alerts are often about business-critical systems and complex applications in very diverse environments. One moment you might be solving a data connection for a government body; a few hours later you’re talking to a technical colleague about an application that advises inland skippers on bridge openings. Furthermore, you keep a close eye on our clients’ systems through our monitoring system. You work proactively to prevent incidents and faults, for example by signaling repeat incidents and initiating the problem management procedure.
There can be a lot of pressure in this job, but you’re not easily rattled and keep working to find a solution. If you and your colleagues at Customer Care (three team members and a service manager) are not able to resolve an issue, you escalate the alert to your colleagues at second-line support. Meanwhile, you continue to inform the client of the status and progress of the alert, always working on a good relationship with the client.
Many career opportunities
Once you have sufficient experience, we will be giving you more tasks. For instance, you may be asked to independently roll out updates for clients, design new ICT infrastructures or configure tailor-made applications. There are also opportunities to grow in the direction of service management. Your own wishes and ambitions are the guiding principle.
Typically you
You have:
- A completed MBO (senior secondary vocational education and training) degree in ICT
- At least 2 years of experience in a similar position
- Knowledge and experience of ITIL and Jira are a plus
- Knowledge of Linux is a plus
You are:
- Customer-friendly and stress-resistant
- A skilled communicator
- Enthusiastic and willing to learn
- Flexible and service-oriented
The most important condition for doing this job well is that your personality fits the requirements listed under ‘You are’. Is this your kind of job but are you concerned you don’t have the technological knowledge required? We’d still like to talk to you. If you have lots of enthusiasm and are customer-friendly, we can help you catch up on your technical knowledge.
Typically Technolution
Everything is about technology at Technolution. With our 200 technical professionals, we have been realizing high-grade software and electronics for more than 30 years, for clients in mobility, energy, industry, security and high tech. Our core values are a passion for technology, ownership and reliability.
We can be brief about our working conditions: they’re really good. Want to see proof? The loyalty of our employees is the best proof there is. More than 50 of our colleagues have been with us for more than 12.5 years.
Your job as a Customer Care Office with Technolution
- First-line contact for clients, suppliers and colleagues
- Maintaining client relationships
- Varied technical environments and applications
- Working with second-line support
- Working with highly-trained technical colleagues
Any questions about this vacancy or about working for Technolution? Our recruiter Christina is here to answer them.
Apply
Can you see yourself working as a Customer Care Officer at Technolution? Apply using the form below. We look forward to receiving your application!
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We prefer to recruit a new colleague for this job ourselves and aren’t interested in inquiries by recruitment and selection firms
Recruiter
Christina Keehnen
Phone: 0182594000
Email: christina.keehnen@technolution.nl