Customer Success Manager

Location: Arnhem / Gouda
Education level: HBO/WO
Salary: 3700 – 4500

Client focus is a second nature to you. You know exactly what questions to ask to get a clear view of what the person you’re talking to wants and needs – you’re a star in building and maintaining long-term client relations. But you also have a good feeling for technology and are familiar with the possibilities of ICT. You’re able to explain complex issues to clients in terms they understand, and to communicate their wishes clearly to a functional designer of software engineer. Does all this sound like you? Then we’d love to meet you. Especially if you also know a lot about the energy sector and the huge challenges that this sector faces.

About Phase to Phase

Phase to Phase is a leading designer of advanced software solutions for the energy sector.Grid operators, operators of private electricity networks, and others use our products, including Vision Network Analysis, Gaia LV Network Design, and Vision Cloud Solution, to plan, design, and manage power grids. Our applications give our users valuable insight and support in the growing complexity of the energy transition. Since 2019 we’ve been part of Technolution, which has strengthened our clout and innovative capability. Phase to Phase has a large, loyal client community. We’re always working hard to maintain and expand this.

Your job as Customer Success Manager

As Customer Success Manager, you are the link between the clients and Phase to Phase’s compact, close-knit team. You ensure that clients benefit optimally from our software solutions and you contribute to their success. You do this in a variety of ways:

• You assist new clients with the implementation of our products and make sure onboarding is smooth and easy, so that they soon begin to experience the added value of our solutions.
• You organize training sessions, both standard programs and tailor-made courses designed in consultation with the client. You give advice on all Phase to Phase solutions and help clients get the most out of our software.
• You are our existing clients’ first point of contact, understand their needs and support questions, and in doing so contribute to high client satisfaction and loyalty.
• You are our client’s first point of contact for questions and feedback, and you give our engineers specific, focused feedback to implement product improvements that immediately give our clients added value.

In this dynamic position, you’re really one of the faces of Phase to Phase for our clients. You’ll be familiarizing yourself thoroughly with the possibilities of our applications and the challenges that the energy sector is facing. In addition, you keep up to speed with the activities and future plans of our product developers.

Typically you

You have:

• Completed Bachelor or Master degree in a relevant discipline, such as electrotechnology or informatics.
• At least 3 years’ experience in a comparable role, such as in customer success or account management, preferably in the energy sector or in software development. Or, you have didactic experience offering training courses. It’s a huge advantage if you already have experience with using Phase to Phase products.
• Excellent communication skills, a client-focused attitude, and the capacity to convey technical information to others clearly.
• Necessary understanding of power grids and/or experience with technical software; you will learn about our products and their uses very quickly.
• Fluency in Dutch and English, both in speaking and writing.

Typically us & Employment Benefits

We offer you a challenging role within an innovative and growing company that plays a key part in the energy transition in the Netherlands.
You’ll be working in a close-knit team of experts in electrical engineering and computer science, based in our office in the heart of Arnhem.

Our work culture is open and creative – grabbing a drink together after work is part of how we connect. Our ambitious clients are driving forces in the energy transition. In this role, you’ll have the freedom to shape your position and make it your own, with plenty of room to further develop and professionalise your contribution within the company.

Your Salary

Your salary is an important part of your employment package. That’s why you’ll find the salary range for this position listed at the top of this job posting. We determine your exact salary based on your knowledge and work experience.

In addition to salary, we offer many other attractive benefits, both financial and social. We believe that a pleasant work environment with great colleagues is fundamental. Here’s a glimpse of our benefits:

• Sports allowance of €360,00 per year
• Bicycle plan of €749,00 every 5 years
• Mobility plan for car and public transport
• Pension with Zwitserleven
• Participation program: purchase of Technolution share certificates
• Profit-sharing bonus averaging 8%
• 30 days of leave
• Learning platforms to enhance your technical and personal skills
• Free access to OpenUP
• Weekly drinks and monthly outings organized by the staff association
• Healthy lunches in our company restaurant—prepared by our own catering team

We are looking forward to receiving your application!

Can you see yourself working for Phase to Phase / Technolution? Apply using the form below. We look forward to receiving your application!

Recruiter

Christina Keehnen
Phone: 0182594000
Email: christina.keehnen@technolution.nl