Third-line support and repairs

In addition to technical migration support, we also offer technical and functional support for our products and solutions. On the basis of our clear service levels, your users can enjoy the expert assistance and short call response times of our specialists.

Service desk:
Every day from 8.30 to 17.30

Screened staff only will be on call to offer assistance. Our service desk offers remote support and is ready to take your calls every workday from 8.30 to 17.30.

On-site service

For complex situations that cannot be dealt with remotely, we offer on-site assistance. The response time for on-site assistance is 4 hours; requests that reach us after 14:00 will be processed the following workday.

Warranty extension

The tailor-made warranty extensions for our series products mean you don’t have to run any risks. If a problem arises during the warranty period that you have chosen and cannot be solved remotely, we will repair or replace it with a new device at no cost. We offer warranty periods of 1 year, 5 years or 10 years. Please contact us for further details and response times.

Contact us

  • We use the information you entered to reply to your message. We also register your message, your interests in our products and services and your contact data in our CRM system. We might contact you in the context of commercial activities. Please consult our privacy statement for further details.
  • This field is for validation purposes and should be left unchanged.